Our Terms and Conditions are as follows:
A contract will subsist between you and Simply Suave for the sale by it to you of any product only once Simply Suave accepts your order by e-mail confirming that your order has been scheduled for production or has shipped for in stock products. Although we endeavor our very best to ensure that stock levels are up to date, occasionally a product displaying in stock may be sold out or unavailable due to unforeseen circumstances or unintentional stock keeping errors.
While we try hard to ensure accurate prices and information displayed on our website, if for any reason these are not correctly displayed, updated or rendered we reserve the right to cancel your purchase. If this were to happen you will be offered the opportunity to purchase at the updated or correct price or be offered the option of a full refund.
Please note that colour(s) of items of jewellery displayed on the website may differ slightly from the the actual jewellery as computers and cameras do not always depict them the same way.
The measurements of products displayed on the site are for a guide only and as errors can occur, we do not accept any liability if the information stated is incorrect although we do our utmost to ensure the accuracy of any information given.
All products sold by Simply Suave come with a 5 year guarantee. This guarantee covers materials and manufacturing fault. Normal wear is not covered by this guarantee. Simply Suave reserves the sole right to judge whether or not the jewellery has been subject to abuse, abnormal wear, alteration, substitution, or any other type of use causing deterioration. If the jewellery shows any of these the guarantee is entirely void. In order for a replacement or repair to be made under guarantee the entire item of jewellery must be returned back to us. Please note we assess wear and tear you will be offered a no obligation quote to repair if your item is not covered by our guarantee.
Accepting the terms and conditions also constitute that you are aware: “Tungsten carbide (which is not a metal, it is a metal matrix composite) does in fact shatter if exposed to an extreme blow. Unlike other precious metals like platinum or gold, tungsten carbide will shatter not bend if exposed to an impactful blow.” While this is not a common occurrence, this is a known property of the compound.
Please note that a few of the coloured rings use a process called Ionic plating to be finished in colours like gold and black. Ionic plating whilst being the most durable plating on the market is not permanent and would eventually return to the natural colour of the base metal. The plating is usually gradual however based on usage can vary from months to even years. This plating is not covered by the guarantee.
White Gold jewellery is usually rhodium plated to enhance its appearance and appear whiter than in its natural finished state. This may need to be replated from time to time to retain the whiteness, and is in no way a defect of the product.
We do not provide a refund if you change your mind about a particular purchase, so please choose carefully. If the item is faulty we will provide a remedy under the Consumer Guarantees Act.
While Tungsten Rings cant be resized due to their extreme hardness, we do however exchange for the right size subject to availability. Other metals like Titanium, Platinum, Palladium, Gold , etc may be resized for a fee where possible within the limitations of the style of the ring. For example it may not be possible at all to resize a ring set with a channel of diamonds without affecting the integrity of the diamonds. Please note that custom made or engraved products cannot be exchanged.
The above terms and conditions are subject to change at any time without notice. Please check back here for the current terms and conditions.